PixelPlays Kenya
Terms and Agreements
These Terms and Agreements govern all purchases made through PixelPlays Kenya. By placing an order, you confirm that you have read, understood, and agreed to these terms.
1. Eligibility and order acceptance
You must be at least 18 years old or have the legal authority to make purchases in Kenya. PixelPlays reserves the right to refuse, cancel, or limit any order without prior notice if we suspect fraud, misuse, or a violation of these terms.
2. Product accuracy
We work to provide accurate product descriptions, pricing, and availability information. However, occasional errors may occur. In such cases, we may correct the listing, cancel the order, or contact you for confirmation before processing the sale.
3. Payment and checkout
All purchases are processed through secure payment gateways available at the time of order. Orders are considered accepted only after payment is successfully received and confirmed by PixelPlays.
4. Digital products
Digital gaming codes and instant-delivery products are provided electronically. It is your responsibility to provide the correct platform, region, and delivery details and to confirm the product is compatible with your device or account before finalizing payment.
5. Delivery and timing
Delivery times depend on product type, stock availability, and the delivery method selected. We will do our best to process orders promptly, but we do not guarantee exact delivery windows for every order.
6. Returns, defects, and disputes
Please refer to our No Return Policy for handling of returns, damaged goods, and digital code disputes. We will address genuine defects or delivery issues in line with the policy and our legal obligations.
7. Privacy and data use
We use customer information strictly to process and deliver orders, support service requests, and comply with applicable law. We do not sell customer data to third parties for marketing purposes.
8. Limitation of liability
PixelPlays is not liable for indirect, incidental, or consequential losses arising from delays, product incompatibility, or failed third-party services, except where caused by our negligence or intentional misconduct.
9. Contact
For questions, complaints, or support requests, contact PixelPlays at +254 794 966 733 or +254 119 318 296.