PixelPlays Kenya
No Return Policy
Please read this policy carefully before placing an order with PixelPlays Kenya. By purchasing any product or digital code from us, you agree to the terms set out below.
1. General principle
Due to the nature of digital codes, bespoke gaming products, and items that are sealed, personalized, or used once, we do not accept returns or exchanges unless the product is defective, damaged on arrival, or materially different from what was described in the listing.
2. Digital codes and instant delivery items
Digital game codes, e-wallet codes, subscription vouchers, and similar instant-delivery products are non-refundable once sent or activated. We do not offer cancellation or returns after confirmation of delivery to the customer or the redemption email/number.
3. Defective or damaged products
If an item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos and your order details. We will review the issue and, where appropriate, arrange a replacement, repair, or refund according to the specific circumstances of the order.
4. Opened or used items
Products that have been opened, used, installed, activated, or otherwise tampered with are not eligible for return unless there is a valid defect or a misrepresentation by PixelPlays.
5. Cancellation before dispatch
If you cancel before the order is dispatched, we may, at our discretion, refund the purchase price less any payment processing or administrative costs already incurred.
6. Customer responsibility
It is your responsibility to confirm the correct platform, region, account details, email address, and product selection before completing checkout. PixelPlays is not liable for errors made by the buyer in entering information for digital delivery.
7. Contact us
If you believe your order qualifies for a return or replacement, contact our support team immediately at +254 794 966 733 or +254 119 318 296.